Steps to take if you can't connect to your desktop through Guacamole
- Check to see if there is a widespread outage. https://osuitsm.service-now.com/selfservice/system_status.do
- If a service outage is not the problem, contact someone at the office and ask them to restart your computer for you. Give them ten minutes or so to respond before you go on to the next option.
- If it is Tuesday or Wednesday, contact Tracy Palmer (palmer.413@osu.edu) and Tiffany Guthrie (guthrie.177@osu.edu) through a Teams message (preferred) or an email or text.
- If it is Monday, Thursday or Friday, contact Dan Law (law.84@osu.edu) and Sarah Martin (martin.3595@osu.edu) with an email and/or Skype for Business instant message.
- If it is a weekend or holiday, you don't get a response from the people noted above, or restarting your computer didn't fix the issue, go on to the next step.
- Contact OCIO at 614-688-4357 and select the option for OCIO managed customers. They may be able to restart your machine remotely, which usually fixes the issue, or they can troubleshoot what else they may need to do. Please be aware that if your computer is completely off, either because of a power outage or because it has been shut down, OCIO will not be able to turn it on remotely.
Alternatively, if you live near the office, you can stop in and restart your computer yourself. If you do go into the office, please take a look around at the other student computers and restart any others that are shut down or that have a blinking red light on the box.